Integrating Tawk.to Live Chat with Cart Easy AI Store Assistant

Overview

Acowebs Cart Easy AI Store Assistant allows Shopify merchants to integrate Tawk.to live chat alongside the AI shopping assistant. This creates a unified chat experience where customers can access AI powered store assistance and live support from the same widget.

Scenario

A Shopify store wants to provide both automated AI assistance and live customer support without requiring customers to use separate chat windows.

The merchant wants to:

✅ Provide AI powered shopping assistance
✅ Offer live support through Tawk.to
✅ Keep both services within a single chat widget
✅ Allow customers to switch between AI assistance and live support
✅ Provide a more convenient customer support experience

What This Setup Covers

✅ Enabling the Tawk.to integration
✅ Adding the Tawk.to Property ID
✅ Adding the Tawk.to Widget ID
✅ Testing the integration using the Test Widget option
✅ Checking the integrated widget on the Shopify storefront
✅ Accessing the AI store assistant and live support chat
✅ Switching between AI assistance and live support

Outcome

After completing the integration, customers can access both the Cart Easy AI store assistant and Tawk.to live support through the same chat widget.

This allows customers to get automated assistance when needed and easily switch to live support when they require help from a support representative.

Watch the Video

Follow the video below to see how to connect Tawk.to with Cart Easy and provide AI assistance and live customer support through a unified chat experience.

Get Cart Easy AI Store Assistant

Ready to combine AI shopping assistance with live customer support?

Get Cart Easy AI Store Assistant on the Shopify App Store